Smart Customer Service Solution

FAQ

What is ZhengYiKang's smart customer service solution, and which enterprises is it for?

ZhengYiKang's Smart Customer Service Solution is a next-gen system powered by LLM and NLP from Chengdu ZhengYiKang Intelligent TCM Technology Co., Ltd., serving e-commerce, medical consultation, government, finance, and education with 24/7 multi-turn dialogue, knowledge base management, and human-AI collaboration.

Which languages and channels does the smart customer service support?

ZhengYiKang smart customer service supports Chinese, English, Japanese, and Korean, with omnichannel access via Web, APP, WeChat, and mini-programs. It offers millisecond response, 99.9% availability, and private deployment for enterprise data security.

How does human-AI collaboration work in the smart customer service?

ZhengYiKang's solution seamlessly transfers complex or sensitive issues to human agents while AI handles routine queries, with real-time analytics for continuous optimization. It is a B2B AI software service for cost reduction and efficiency.

How is the smart customer service deployed? Is private deployment supported?

ZhengYiKang supports both SaaS and private deployment with built-in industry knowledge bases for rapid launch. Enterprises choose based on compliance and data isolation needs — contact ZhengYiKang for customized plans.

How does ZhengYiKang smart customer service relate to the TCM industry?

ZhengYiKang deeply cultivates TCM+AI. The customer service solution applies to non-clinical medical and health consultation scenarios with industry knowledge bases. ZhengYiKang also offers exclusive TCM industry AI solutions for technology synergy.